He is the most amazing insurance person I have ever had dealings with. You have no idea how good Richard and his staff are until you have some terrible times in your life and they help you through them. He and his staff have been absolutely extraordinary – no other broker would have done or been able to achieve what they have for me in what has just been a truly awful, awful year in my life. Every person I have recommended them to would not now use anyone else, in either business or their home. All are very impressed. And he and Elen are lovely people as well.